Please use this page to submit questions and suggestions for improvements.

Common questions will be answered on the "Frequently Asked Questions" page.

Other questions will be answered by adding tips to the individual pages where appropriate.

Suggestions for improvements are highly valued and all feedback is reviewed regularly
to ensure we prioritize the improvements that are most important to our users.

Thank you very much for your input!
The ProVisualizer Team

Enter your feedback (max 500 characters):

The following table shows the status of feedback that is currently being worked on.

Date

Feedback

Status

16 Mar 2017 On Windows desktop, when I touch a target it shows the shot length and club selection
but not so on my Android tablet.

Answer: Unfortunately this feature relies on having a mouse, so only works on desktops and laptops.
On tablets and smartphones, the only way to work out the distance is to read it off from the circles.
This takes a bit of practise, but it is really quick and intuitive once you get the hang of it.
Use the "Next Shot" button to see the distance to/from each of your targets.

The Mobile Planner is also a good way to view pre-mapped courses on tablets and smartphones.
This shows the length of each hole above the map and makes better use of the limited screen space.
Click the check box in the top right corner to add more detailed circles and a "Shot" button.

We will think about whether it is possible to improve the 2D Planner and Mobile Planner so they give
more information regarding the length of each shot. There is limited screen space but we agree it would
be an improvement if more information was displayed.

Please check back in a few weeks for updates.
Best regards, The ProVisualizer Team.

Update: We have modified the 2D Planner so it displays extra information on the panel on the right.
When you click "Next Hole" it displays the par and length of the hole, plus the length of each shot in brackets.
When you click "Next Shot" it then gives you the detailed club information for each shot.
This makes it possible to see the information on devices that don't support the mouse-over function.
We hope it will also be a useful addition on desktops and laptops.

We decided to leave the Mobile Planner as it is because most smartphones don't have enough screen space
to display any more information. Hope that's OK.

Please let us know if you have any further feedback.
Best Regards, The ProVisualizer Team.

Complete
16 Mar 2017 When I search for a course using the "Find on Map" button on the 2D Planner it doesn't load the course.

Answer: The "Find on Map" button is just to help you find and map your own courses.
To view a pre-mapped course, you can either go to Pro Calendar for PGA and European Tour courses
or Global Map for the complete list of all the pre-mapped courses available on the site.
If you can't find the course you are looking for, let us know and we will add it as soon as we can!

Works As Intended
18 Jul 2016 Can you add calculated yardage from elevation change between point A and B?
Google Earth provides altitude, and the formula could be 1 yard per 1 yard change in elevation.
There's a lot of downhill and uphill shots that us golfers face during a round, it'd result in
lower scores if we had the right yardage to all those shots.

Answer: Thanks very much for your feedback. We would love to be able to offer this feature but
unfortunately we only get 2500 free elevation requests per day, which is not enough to support shot-by-shot
elevation calculations. Therefore, the best solution is to export your course to Google Earth and use the
elevation feature in Google Earth to see the elevation at any point on the course simply by hovering
over the point with your mouse.

To export your course to Google Earth, follow these steps:
  • Map your course using the 2D Planner and click "Save As" to save it to "My Courses".
  • Go to "My Courses" and click the "3D Fly-Over" button.
  • This will generate a KML file containing a complete tour plus separate fly-overs for each hole.
  • To go quickly to one of the holes, double-click the fly-over for that hole.
  • You can then either watch the fly-over, or pause the fly-over and manually pan/zoom the map.
  • To see the elevation at any point, simply hover the mouse over the required location.
  • The elevation is shown in the information bar at the bottom of the screen.
  • By comparing the elevation at different points, you can see how much uphill or downhill each shot is.
If you don't already have Google Earth installed, it is available for free download here.

We thoroughly recommend trying it, as the high-definition coverage is increasing all the time and many
courses have extremely accurate and realistic 3D buildings and trees that can really help you to visualize
your shots and plan the best strategy.

Please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Export to
Google Earth
14 Jan 2016 Guys I am a college coach. This link shows someone explaining what we are doing: Coaching Video.
We would love to do all of this in one place on your site and the only thing that we would need is to be able
to draw a line across a landing zone and see how wide it is at any spot.

Answer: Thanks very much for your feedback. It's great to hear that you are using the site in this way!
We have added a "Measure Distance" button to the 2D Planner to allow you to measure the distance between
any two points on the course. Note that you can also use the "Next Shot" button to center the white circles on
each of your targets to see the size of each target zone and how much margin there is to nearby hazards.
Please let us know if the new button meets your requirements.
Best regards, The ProVisualizer Team.

Complete
17 Sep 2015 I am having problems with the 3D Planner in Chrome. I have followed Google's fixes and have had no resolution.
Please Advise.

Answer: Due to security concerns, the latest version of Chrome no longer supports the Netscape Plugin API.
Unfortunately, this means that the Google Earth Plugin used by the 3D Planner no longer works in Chrome.
Lots of people have complained to Google about this because there are lots of websites built around the plugin.
However, Google say that the security issues are too serious and they have no choice but to abandon the NPAPI.
We expect that Google will announce a replacement for the plugin shortly, but we don't know when this might be.
As soon as the replacement is available, we will switch over, but there is nothing we can do just yet.
In the meantime, the only option is to use an alternative browser such as Firefox to run the 3D Planner.
You can transfer your course from Chrome to Firefox using the "Link" button on "My Courses".
Hope that is OK.
Best regards, The ProVisualizer Team.

Workaround
Use Firefox
14 Jul 2015 Could you provide the option to rotate the map in the yardage chart in order to fit the hole in either
portrait or landscape orientation?

Answer: There is no built-in rotate in the current Google Maps API, and applying a CSS rotate transformation
causes the map to lose sharpness and also causes the map to move in the wrong direction when dragging.
Therefore, rather than adding an option to rotate the map within the chart, we added an option to rotate the
header and footer around the map. We also added an option to allow you to rotate the text within the header
and footer. Together, these options should give you the flexibility to optimize the position and orientation
of the header and footer on every hole. Please let us know if you have any further comments or questions.
Best regards, The ProVisualizer Team.

Complete
24 Oct 2013 Could you provide the option to use metres instead of yards?

Complete