Please use this page to submit questions and suggestions for improvements.

Common questions will be answered on the "Frequently Asked Questions" page.

Other questions will be answered by adding tips to the individual pages where appropriate.

Suggestions for improvements are highly valued and all feedback is reviewed regularly
to ensure we prioritize the improvements that are most important to our users.

Thank you very much for your input!
The ProVisualizer Team

Enter your feedback (max 500 characters):

The following table shows the status of feedback that is currently being worked on.

Date

Feedback

Status

12 Sep 2018 Viewing the course links on an iphone is working great. Really like how the auto rotation of the holes is looking.
Wondering if there is a way to hide the upper address bar and bottom bar in safari.
Usually, that address bar at the top is minimized and the bottom bar is hidden as you scroll down a webpage.
Wondering if there is a way to hide these items while viewing/using the provisualizer page during a round.
Sad to see them eating up so much of the screen real estate.
Thanks for the tool!

Answer: We agree it would be much better if we could somehow increase the available screen space.
We are investigating to see if there is any way we can do it.
We will post an update as soon as we know if it is possible.
Thanks very much for the feedback.
Best regards, The ProVisualizer Team.

Update: We have added a full screen (FS) button to the Mobile Planner just above the zoom-in (+) button.
This works on Android but unfortunately full screen mode is not currently supported directly in Safari.
To view the page full screen in Safari, you have to click the "Go To" icon (square with arrow pointing out)
then click "Add to Home Page". You can then click the icon on your home page to view the web-page in
full screen mode.
Hope that makes sense, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Complete
10 Jul 2018 I just input the routing [2D Planner] for Burntisland as I did not see it had been done anywhere
previously. How do I ensure that my work is saved.... or in other words when will a url such as:
https://www.provisualizer.com/courses/burntisland.php be created for public access?

Answer: We don't allow users to publish directly to the ProVisualizer site because we would end up
with dozens of different versions of each course, and many of them would inevitably be incomplete
or inaccurate, which wouldn't be very helpful.

Instead, if you know of a really good course that deserves to be on the site, then please let us know
via the feedback box above. We will then map it as accurately as we can based on the official scorecard
and maps on the club website. This ensures that every course on ProVisualizer is mapped to the same
high standard and is regularly updated whenever new satellite imagery becomes available.

We have added Burntisland here.

Alternatively, if you go to "My Courses" and click the "Link" button, it will generate a course guide.
You can then either send the course guide directly to your friends by copying and pasting the URL
into an email, or you can make the guide more widely available by publishing it to a social media
site or discussion forum.

If you wish, you could also start your own website with guides for all the courses you have mapped.
Your website would then show up in search results, so the general public would be able to find
and view your courses almost as easily as if they were on the ProVisualizer site.

Hope that makes sense, but please let us know if you have any further feedback.

Best regards, The ProVisualizer Team.

Publishing
directly to
ProVisualizer
not allowed
4 Jun 2018 I have been using your system for quite a while now, but I see you have changed the mapping software
and I wonder why? I find it's not as good because sometimes I can't find golf courses so I search for
them by using the MAP option on Google maps.

Answer: Unfortunately Google imposed a massive price increase from $0.50 per 1000 maps to $7.00.
Therefore, we were unable to continue offering free Google maps and we had to look for an alternative.

A few features were missing when we first switched, but we have now added a drop-down to all the
maps to allow you to switch between satellite, terrain and map view.

We are still learning how to get the best out of the new maps, and we will continue making further
improvements over the next few weeks and months.

Best regards, The ProVisualizer Team.

Complete
31 May 2018 What happened to the "Show Dispersion" button on the 2D Planner?

Answer: This was temporarily removed while we switched from Google maps to Cesium.

Apologies for the delay getting it working, but it has now been restored.

Best regards, The ProVisualizer Team.

Complete
27 May 2018 New provisualizer version produces this error:

Error constructing CesiumWidget.
Visit http://get.webgl.org to verify that your web browser and hardware support WebGL.
Consider trying a different web browser or updating your video drivers.

Would it be possible to use somehow the old version that works on every Browser/OS?

Answer: Unfortunately, Google have increased the price of maps from $0.50 per 1000 to $7.00 per 1000
so we can no longer afford to provide free Google maps as used in the old version.

We chose to switch to Cesium because it is open source (so should always be free) and is based on WebGL
which is widely supported by most modern browsers, operating systems and graphics cards.

Unfortunately it sounds like something in your system doesn't support WebGL.

The only thing we can suggest is to follow the link in the error message to identify the cause of the problem.

If it's an issue with the browser, you might be able to fix it simply by switching to another browser.

Hope that helps.

Best regards, The ProVisualizer Team.

Not Possible
Google Maps
Too Expensive
26 May 2018 Lines and circles have disappeared from the 2D Planner on Firefox, Qupzilla, Chromium and Opera running
on xubuntu 32 bits, in the new version of the web. If some special settings are required to run the new
version, it would be really helpful to find them published in the web support.

Answer: The new maps are based on Cesium, which should work on any system that supports WebGL.

Unfortunately, it sounds like your system might not fully support all the WebGL features used on ProVisualizer.

As you have tried multiple browsers, the most likely cause is either your operating system or graphics card.

We would like to investigate in detail, but we cannot reproduce the problem on the machines we have available.

Therefore, the only thing we can suggest is to raise the issue on the Cesium Forum.

Hopefully someone on the forum will have experience of your system and know how to fix it.

If you hit F12 in your browser you might be able to get a detailed error message.

If you post a detailed error message to the forum, we can then examine our code and possibly provide a fix.

Hope that helps.

Best regards, The ProVisualizer Team.

Raise Issue in
Cesium Forum
25 May 2018 Why are you no longer using Google maps?

Answer: Unfortunately Google decided to increase the price of maps from $0.50 per 1000 to $7.00 per 1000.
This meant we could no longer afford to provide free Google maps, and we had to find an alternative.

We chose Cesium because it is open source (so should always be free) and based on WebGL, which is
widely supported by most modern browsers, operating systems and graphics cards.

Hopefully it should be a smooth transition for most of you, but if you have any trouble, please let us know.

Best regards, The ProVisualizer Team.

Complete
30 Nov 2017 While using the mobile planner on an iPhone (portrait view), I find myself wanting to align the length
of each hole vertically to maximize the information on the screen. Presently each hole is presented
with north always upward. Would it be possible to have the ability to rotate the map in the mobile planner
window? Or better yet could each view of an individual hole default to have the pin position at the top
of the view and the tee position at the bottom of the view? Thanks!

Answer: The 2D Google map on the Mobile Planner does not support rotation.
However, we have added a "3D" button so you can now view each hole in 3D from behind the tee looking
forward towards the green, as requested. We have also added a "Shot" button so you can quickly move
forward to the next shot in 3D mode, or move the circles to the next target in 2D mode. We also added
more information above the map so you can now see the exact length of each shot.

Hope that's OK, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Complete
13 Nov 2017 Can I use the mobile planner to set the pin position on the course using GPS from my phone?

Answer: The mobile planner does not allow you to set the pin position using GPS on the course.
The best approach is to map the course with the pin in the centre of the green.
You can then add or subtract a few yards to adjust for the exact pin position on the day.
If you wish, you can verify the accuracy of the satellite imagery by pressing the GPS button
and then switching back to the map and checking the blue marker is where you are actually standing.
If possible, we would also recommend investing in a laser range finder. Lasers are much more accurate
and reliable than GPS, and will allow you to play with much more confidence when going for the pin.
A laser will also help you learn exactly how far you hit each club in various conditions, which will
really help you improve in the long run.

Hope that makes sense, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Not Possible
21 Oct 2017 It would be really good to add the elevation data of tees, fairways (driver fall point) and greens.
In Spain you can get them from ign.es. This would be particularly useful on courses like Valderrama.
I guess that there will be similar websites in other countries. Download from here.

Answer: The best way to get accurate elevation data is to use the "3D Fly-Over in Google Earth" option.
  1. Go to the course home page, e.g. Valderrama.
  2. Scroll down to "3D Fly-Over in Google Earth" and click "View Course in Google Earth".
  3. Open the KML file in Google Earth.
  4. Make sure "3D Buildings" and "Terrain" are selected in the "Layers" on the left hand side.
  5. Double-click "Complete Tour" or "Hole 1", "Hole 2", etc. to go straight to a specific hole.
  6. Pause the fly-over when you get to the view you want.
  7. Hover the mouse over any point on the ground.
  8. The elevation is shown in the information bar at the bottom.
This is much more accurate than the freely available national elevation datasets, which are typically
smoothed to a 5 or 10 metre grid at best, and are not really accurate enough for relatively small features
such as tees and greens.

Hope that's OK, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Use 3D Fly-Over
in Google Earth
16 Mar 2017 On Windows desktop, when I touch a target it shows the shot length and club selection
but not so on my Android tablet.

Answer: Unfortunately this feature relies on having a mouse, so only works on desktops and laptops.
On tablets and smartphones, the only way to work out the distance is to read it off from the circles.
This takes a bit of practise, but it is really quick and intuitive once you get the hang of it.
Use the "Next Shot" button to see the distance to/from each of your targets.

The Mobile Planner is also a good way to view pre-mapped courses on tablets and smartphones.
This shows the length of each hole above the map and makes better use of the limited screen space.
Click the check box in the top right corner to add more detailed circles and a "Shot" button.

We will think about whether it is possible to improve the 2D Planner and Mobile Planner so they give
more information regarding the length of each shot. There is limited screen space but we agree it would
be an improvement if more information was displayed.

Please check back in a few weeks for updates.
Best regards, The ProVisualizer Team.

Update: We have modified the 2D Planner so it displays extra information on the panel on the right.
When you click "Next Hole" it displays the par and length of the hole, plus the length of each shot in brackets.
When you click "Next Shot" it then gives you the detailed club information for each shot.
This makes it possible to see the information on devices that don't support the mouse-over function.
We hope it will also be a useful addition on desktops and laptops.

We decided to leave the Mobile Planner as it is because most smartphones don't have enough screen space
to display any more information. Hope that's OK.

30 Nov 2017 While using the mobile planner on an iPhone (portrait view), I find myself wanting to align the length
of each hole vertically to maximize the information on the screen. Presently each hole is presented
with north always upward. Would it be possible to have the ability to rotate the map in the mobile planner
window? Or better yet could each view of an individual hole default to have the pin position at the top
of the view and the tee position at the bottom of the view? Thanks!

Answer: The 2D Google map on the Mobile Planner does not support rotation.
However, we have added a "3D" button so you can now view each hole in 3D from behind the tee looking
forward towards the green, as requested. We have also added a "Shot" button so you can quickly move
forward to the next shot in 3D mode, or move the circles to the next target in 2D mode. We also added
more information above the map so you can now see the exact length of each shot.

Hope that's OK, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Complete
13 Nov 2017 Can I use the mobile planner to set the pin position on the course using GPS from my phone?

Answer: The mobile planner does not allow you to set the pin position using GPS on the course.
The best approach is to map the course with the pin in the centre of the green.
You can then add or subtract a few yards to adjust for the exact pin position on the day.
If you wish, you can verify the accuracy of the satellite imagery by pressing the GPS button
and then switching back to the map and checking the blue marker is where you are actually standing.
If possible, we would also recommend investing in a laser range finder. Lasers are much more accurate
and reliable than GPS, and will allow you to play with much more confidence when going for the pin.
A laser will also help you learn exactly how far you hit each club in various conditions, which will
really help you improve in the long run.

Hope that makes sense, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Not Possible
21 Oct 2017 It would be really good to add the elevation data of tees, fairways (driver fall point) and greens.
In Spain you can get them from ign.es. This would be particularly useful on courses like Valderrama.
I guess that there will be similar websites in other countries. Download from here.

Answer: The best way to get accurate elevation data is to use the "3D Fly-Over in Google Earth" option.
  1. Go to the course home page, e.g. Valderrama.
  2. Scroll down to "3D Fly-Over in Google Earth" and click "View Course in Google Earth".
  3. Open the KML file in Google Earth.
  4. Make sure "3D Buildings" and "Terrain" are selected in the "Layers" on the left hand side.
  5. Double-click "Complete Tour" or "Hole 1", "Hole 2", etc. to go straight to a specific hole.
  6. Pause the fly-over when you get to the view you want.
  7. Hover the mouse over any point on the ground.
  8. The elevation is shown in the information bar at the bottom.
This is much more accurate than the freely available national elevation datasets, which are typically
smoothed to a 5 or 10 metre grid at best, and are not really accurate enough for relatively small features
such as tees and greens.

Hope that's OK, but please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Use 3D Fly-Over
in Google Earth
16 Mar 2017 On Windows desktop, when I touch a target it shows the shot length and club selection
but not so on my Android tablet.

Answer: Unfortunately this feature relies on having a mouse, so only works on desktops and laptops.
On tablets and smartphones, the only way to work out the distance is to read it off from the circles.
This takes a bit of practise, but it is really quick and intuitive once you get the hang of it.
Use the "Next Shot" button to see the distance to/from each of your targets.

The Mobile Planner is also a good way to view pre-mapped courses on tablets and smartphones.
This shows the length of each hole above the map and makes better use of the limited screen space.
Click the check box in the top right corner to add more detailed circles and a "Shot" button.

We will think about whether it is possible to improve the 2D Planner and Mobile Planner so they give
more information regarding the length of each shot. There is limited screen space but we agree it would
be an improvement if more information was displayed.

Please check back in a few weeks for updates.
Best regards, The ProVisualizer Team.

Update: We have modified the 2D Planner so it displays extra information on the panel on the right.
When you click "Next Hole" it displays the par and length of the hole, plus the length of each shot in brackets.
When you click "Next Shot" it then gives you the detailed club information for each shot.
This makes it possible to see the information on devices that don't support the mouse-over function.
We hope it will also be a useful addition on desktops and laptops.

We decided to leave the Mobile Planner as it is because most smartphones don't have enough screen space
to display any more information. Hope that's OK.

Please let us know if you have any further feedback.
Best Regards, The ProVisualizer Team.

Complete
16 Mar 2017 When I search for a course using the "Find on Map" button on the 2D Planner it doesn't load the course.

Answer: The "Find on Map" button is just to help you find and map your own courses.
To view a pre-mapped course, you can either go to Pro Calendar for PGA and European Tour courses
or Global Map for the complete list of all the pre-mapped courses available on the site.
If you can't find the course you are looking for, let us know and we will add it as soon as we can!

Works As Intended
18 Jul 2016 Can you add calculated yardage from elevation change between point A and B?
Google Earth provides altitude, and the formula could be 1 yard per 1 yard change in elevation.
There's a lot of downhill and uphill shots that us golfers face during a round, it'd result in
lower scores if we had the right yardage to all those shots.

Answer: Thanks very much for your feedback. We would love to be able to offer this feature but
unfortunately we only get 2500 free elevation requests per day, which is not enough to support shot-by-shot
elevation calculations. Therefore, the best solution is to export your course to Google Earth and use the
elevation feature in Google Earth to see the elevation at any point on the course simply by hovering
over the point with your mouse.

To export your course to Google Earth, follow these steps:
  • Map your course using the 2D Planner and click "Save As" to save it to "My Courses".
  • Go to "My Courses" and click the "3D Fly-Over" button.
  • This will generate a KML file containing a complete tour plus separate fly-overs for each hole.
  • To go quickly to one of the holes, double-click the fly-over for that hole.
  • You can then either watch the fly-over, or pause the fly-over and manually pan/zoom the map.
  • To see the elevation at any point, simply hover the mouse over the required location.
  • The elevation is shown in the information bar at the bottom of the screen.
  • By comparing the elevation at different points, you can see how much uphill or downhill each shot is.
If you don't already have Google Earth installed, it is available for free download here.

We thoroughly recommend trying it, as the high-definition coverage is increasing all the time and many
courses have extremely accurate and realistic 3D buildings and trees that can really help you to visualize
your shots and plan the best strategy.

Please let us know if you have any further feedback.
Best regards, The ProVisualizer Team.

Export to
Google Earth
14 Jan 2016 Guys I am a college coach. This link shows someone explaining what we are doing: Coaching Video.
We would love to do all of this in one place on your site and the only thing that we would need is to be able
to draw a line across a landing zone and see how wide it is at any spot.

Answer: Thanks very much for your feedback. It's great to hear that you are using the site in this way!
We have added a "Measure Distance" button to the 2D Planner to allow you to measure the distance between
any two points on the course. Note that you can also use the "Next Shot" button to center the white circles on
each of your targets to see the size of each target zone and how much margin there is to nearby hazards.
Please let us know if the new button meets your requirements.
Best regards, The ProVisualizer Team.

Complete
17 Sep 2015 I am having problems with the 3D Planner in Chrome. I have followed Google's fixes and have had no resolution.
Please Advise.

Answer: Due to security concerns, the latest version of Chrome no longer supports the Netscape Plugin API.
Unfortunately, this means that the Google Earth Plugin used by the 3D Planner no longer works in Chrome.
Lots of people have complained to Google about this because there are lots of websites built around the plugin.
However, Google say that the security issues are too serious and they have no choice but to abandon the NPAPI.
We expect that Google will announce a replacement for the plugin shortly, but we don't know when this might be.
As soon as the replacement is available, we will switch over, but there is nothing we can do just yet.
In the meantime, the only option is to use an alternative browser such as Firefox to run the 3D Planner.
You can transfer your course from Chrome to Firefox using the "Link" button on "My Courses".
Hope that is OK.
Best regards, The ProVisualizer Team.

Workaround
Use Firefox
14 Jul 2015 Could you provide the option to rotate the map in the yardage chart in order to fit the hole in either
portrait or landscape orientation?

Answer: There is no built-in rotate in the current Google Maps API, and applying a CSS rotate transformation
causes the map to lose sharpness and also causes the map to move in the wrong direction when dragging.
Therefore, rather than adding an option to rotate the map within the chart, we added an option to rotate the
header and footer around the map. We also added an option to allow you to rotate the text within the header
and footer. Together, these options should give you the flexibility to optimize the position and orientation
of the header and footer on every hole. Please let us know if you have any further comments or questions.
Best regards, The ProVisualizer Team.

Complete
24 Oct 2013 Could you provide the option to use metres instead of yards?

Complete